Shipping policy

Effective Date: 12.10.2026

We deliver in Switzerland and France. This policy forms part of our Terms of Service.

1. Delivery Date and Time Slots

• Your order is prepared for the delivery date you select at checkout. Same-day delivery is available where indicated, subject to order cut-off times and availability.
• Deliveries take place between 9:00 and 21:00 local time. The time slot selected at checkout indicates our intended delivery period; exact delivery times cannot be guaranteed.
• Delivery on the selected date constitutes performance of the order.

2. Information Required

For every order, the Sender must provide their own full name, personal postal address, mobile phone number and email address, and the Recipient’s full name, complete delivery address and a mobile phone number on which they can be reached on the delivery date (the Recipient’s email address is optional).

3. Recipient Availability

The Sender is responsible for ensuring that the Recipient, or someone on their behalf, can receive the order on the selected date. For surprise deliveries, the Sender accepts the risk that the Recipient may be absent.

4. How We Deliver

• Our courier may contact the Recipient and/or the Sender by phone or message on the day of delivery.
• If the Recipient is present, the order is handed over in person.
• If the Recipient is not available, the order may be left at the door, in a safe place, with a neighbour, concierge or building reception.
• In all cases, delivery is deemed completed at that moment and risk passes to the Sender.
• Every delivery is photographed. A delivery confirmation is sent to the Sender.

5. No Redelivery or Redirection

Fresh flowers are prepared for a specific date and address and cannot be stored. If the Sender or Recipient requests delivery on another date or to another address after the order has been prepared, this is treated as a new order and charged in full (flowers, preparation and delivery).

6. If We Cannot Deliver

If no one is available and there is no safe place to leave the order, or access to the address is impossible, the order is returned to our atelier and the delivery is considered attempted. A new delivery may be arranged only as a new order, as described above.

7. Delays Beyond Our Control

We are not responsible for delays caused by traffic, weather, road closures, access restrictions or other events beyond our control.

8. Non-Delivery Claims

If the Recipient has not received an order, please contact us at contact@pivoinerieflowers.com within 24 hours after the end of the selected delivery date, so that we can check our delivery records.