Privacy policy

Effective Date: 12.10.2026

At PIVOINERIE, operated by Aller-Retour SA, your privacy is important to us. This Privacy Policy explains how we collect, use and protect personal information when you use our website, purchase our products or subscribe to our services.

1. Who We Are

Aller-Retour SA, Rue du Marché 7, 1204 Geneva, Switzerland
Email: contact@pivoinerieflowers.com

2. Information We Collect

  • Sender: name, postal address, phone number, email address, billing details
  • Recipient: name, delivery address, phone number, delivery instructions and, optionally, email address, provided by the Sender
  • Gift card messages
  • Payment details (processed securely by our payment providers)
  • Purchase history and subscription details
  • Delivery records: photographs, timestamps, location data and records of calls or messages made to arrange delivery
  • Device data (IP address, browser type, cookies)

3. How We Use Information

  • To process orders, arrange and confirm deliveries
  • To contact the Sender and Recipient about a delivery
  • To document delivery and handle claims, disputes and chargebacks, and to establish, exercise or defend legal claims
  • To improve our website and personalise your experience
  • To send marketing updates (only if you opt in; we never send marketing to Recipients based on an order)
  • To analyse visitor behaviour via Google Analytics and Meta Pixel

4. Recipient Data

By providing a Recipient's details, the Sender confirms that these details may be used to deliver the order and to contact the Recipient about the delivery. Recipient data is used only for this purpose and for documenting the delivery.

5. Cookies and Tracking

We use cookies to enable shopping functionality, analyse traffic (Google Analytics) and run targeted advertising (Meta Pixel). You can control cookie preferences through your browser settings.

6. Data Sharing

We share data only with Shopify (e-commerce platform), payment providers, delivery partners, analytics and marketing tools (Google and Meta), and, where necessary to handle a dispute or claim, banks, payment processors, debt enforcement offices, courts and legal advisers. We do not sell your data.

7. Data Retention

Order and delivery records, including delivery photographs and call records, are kept for up to 24 months after delivery so that we can respond to claims and payment disputes, and longer where required by law. Other data is kept only as long as necessary for the purposes described.

8. Your Rights

Under applicable Swiss and EU law, you may access your data, correct inaccuracies, request deletion and object to marketing communications. To make a request, contact us at contact@pivoinerieflowers.com.

9. Children's Privacy

Our store is intended for a general audience. We do not knowingly collect data from children under 13.

10. Contact

contact@pivoinerieflowers.com