Privacy policy

Effective Date: 26.01.2026

At PIVOINERIE, operated by Aller-Retour SA, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, purchase our products, or subscribe to our services.

1. Who We Are

Business Name: Aller-Retour SA
Address: Rue du Marché 7, 1204 Geneva, Switzerland
Email: contact@pivoinerieflowers.com

2. Information We Collect

We may collect the following data when you use our website or make a purchase:

Name, email address, billing/shipping address
Payment details (processed securely)
Purchase history
Device data (IP address, browser type, cookies)
Subscription details

3. How We Use Your Information

We use your data to:

Process orders and deliver your flowers
Communicate with you regarding purchases and subscriptions
Improve our website and personalize your experience
Send marketing updates (only if you opt in)
Analyze visitor behavior via Google Analytics and Meta Pixel

4. Cookies & Tracking Technologies

We use cookies to:

Enable shopping functionality
Analyze traffic (Google Analytics)
Run targeted advertising (Meta Pixel)

You can control cookie preferences through your browser settings.

5. Data Sharing

We share your data only with:

Shopify (eCommerce platform)
Shipping providers (for delivery to Switzerland and France)
Analytics and marketing tools (Google and Meta)

We do not sell your data.

6. Data Retention

We retain personal information only as long as necessary for the purposes described or as required by law.

7. Your Rights

Under applicable Swiss and EU law, you may:

Access your data
Correct inaccuracies
Request deletion
Object to marketing communications

To make a request, contact us at: contact@latelierdesfleurs.ch

8. Children’s Privacy

Our store is intended for a general audience. We do not knowingly collect data from children under 13.

9. Contact

For any questions about this policy, please contact:
contact@pivoinerieflowers.com