Refund policy

Effective Date: 26/01/2026

Due to the perishable nature of fresh flowers, we do not accept returns or offer refunds once an order has been processed and shipped.

1. No Returns or Exchanges

• All purchases are final.
• We do not offer returns or exchanges for fresh flower products, gift sets, or subscription orders.

2. Damaged or Incorrect Orders

If your flowers arrive damaged or you receive the wrong item:

• Notify us within 3 hours of delivery.
• Include clear photos of the item and packaging.
• Email us at: contact@pivoinerieflowers.com

After review, we may offer a replacement or store credit at our discretion.

3. Subscriptions

Subscription orders are non-refundable. You may pause or cancel future deliveries (see our cancellation policy).