Refund policy

Effective Date: 12.10.2026

Due to the perishable nature of fresh flowers, all orders are made to order and all sales are final. This policy forms part of our Terms of Service.

1. No Returns, Refunds or Exchanges

• We do not accept returns or offer refunds or exchanges for flowers, gift sets or subscription deliveries once an order has been prepared.
• Delivery outside the selected time slot but on the selected date, the Recipient's absence, or incorrect or incomplete details provided by the Sender do not give rise to a refund.

2. Damaged or Incorrect Orders

• Notify us within 3 hours of delivery at contact@pivoinerieflowers.com.
• Include clear photographs of the item and its packaging.
• After review, we may offer a replacement or store credit at our discretion.

3. Non-Delivery

Claims of non-delivery must be made within 24 hours after the end of the selected delivery date. We will review our delivery records, including photographs and call logs. If delivery was completed in accordance with our Shipping Policy, no refund is due.

4. Payment Disputes

Please contact us before opening a dispute with your bank. A chargeback on an order delivered in accordance with our Terms does not cancel the amount owed, and we reserve the right to recover it together with all costs incurred.

5. Subscriptions

Subscription deliveries are non-refundable. You may pause or cancel future deliveries in accordance with our Cancellation Policy.